Thunder Neck Warmer
Thunder Neck Warmer
Thunder Neck Warmer for Sport and Outdoor Activities
Thunder Neck Warmer is the ideal companion for those who love outdoor action. Made from 100% technical polyester, it offers the perfect balance of lightness, breathability, and thermal comfort, adapting to any weather condition.
Whether you're tackling a climb, a challenging trail, an early morning run, or skiing downhill, the Thunder Neck Warmer is designed to follow you everywhere. It's not just an accessory but a multifunctional solution with 11 different ways to wear it: headband, neck warmer, balaclava, bandana, face cover, and more.
Thanks to its seamless structure and stretchy fabric, it perfectly conforms to the shape of your face and neck, ensuring maximum freedom of movement and zero discomfort. The look gives the Thunder Neck Warmer a strong, sporty, and elegant identity all at once.
Main features:
- Composition: 100% Polyester
- One size – elastic and adaptable
- Quick-drying and breathable
- 11 ways to wear
- Machine washable
| Color | Thunder |
| Fabric | Polyester |
| Gender | Unisex |
Here you will find all the latest information on our policies. Select a tab to read the full details.
HRX Delivery Times and Methods
At HRX, we ship worldwide with punctuality and precision. We collaborate with the best national and international couriers to ensure that every order arrives at its destination in perfect condition and within the expected time frame.
All shipments are trackable: you will receive an email with the tracking code as soon as the package is handed over to the courier.
HRX is a made-to-order production company: this means that many of our items are not immediately available in stock, but are made at the time of the order. This process may result in slightly longer waiting times, but it allows us to guarantee high-quality standards, with a handcrafted process that is carefully detailed. Each piece is designed, crafted, and created as if it were unique, offering you a product that not only meets high-quality standards but also tells the value of "made to order".
If the item is not available for immediate delivery, production may take up to 5 weeks, after which the product will be handed over to the courier for shipping.
Shipping Costs
Shipping costs are calculated based on various factors, including the destination country, weight, and overall volume of the package, as well as the shipping method selected during checkout. To ensure transparency and accuracy, the system automatically calculates the exact cost at the time of the order, and this will be clearly indicated in the shopping cart before proceeding with payment.
Customs Fees
All customs duties, import taxes, and applicable tariffs are the responsibility of the final customer. These costs, which are not included in the price of the item or shipping fees, may vary based on the current regulations of the destination country.
When the goods arrive at the local customs office, payment of such fees may be required before the package is delivered. It is the customer's responsibility to inquire in advance with the customs authorities of their country to be aware of any additional charges that may apply.
HRX Srl is not responsible for delays or additional costs caused by customs inspections or local taxes. In the event of a delivery refusal due to non-payment of customs duties, shipping and return fees will be deducted from any potential refund.
Shipping by Geographic Area
Shipping to Italy
Delivery time: 1-2 working days (from the moment of shipment).
Shipping to Europe
Delivery time: 2-3 working days (from the moment of shipment).
Shipping from the United Kingdom
Delivery time: 4-5 working days (from the moment of shipment).
Shipping to Asia
Delivery time: 4-6 working days (from the moment of shipment).
Shipping to the United States
Delivery time: 3-7 working days (from the moment of shipment).
Order Tracking
Each HRX shipment is accompanied by a tracking number. You will receive an email with a link to track your order in real time. You can also check the status directly from your HRX account.
Failed Delivery or Package Not Received
If you're experiencing issues with the delivery of your order — for example, unexpected delays, inability to track the package, or if the courier has marked the delivery as complete but you haven't received anything — we encourage you to contact us as soon as possible.
Our team is available to check the status of the shipment, initiate any investigations with the courier, and provide you with timely updates. Please use the contact form on our website, specifying the order number and a brief description of the issue. We will respond as soon as possible to help resolve the situation in the shortest time possible.
Returns and Exchanges
Start the return process: Visit our returns section and enter the order number and the email address used for the purchase. This will allow us to locate your order and proceed quickly with processing your return or exchange request.
Note: Please note that returns must be made within 14 days of receiving the order. The returned product must be in perfect condition, unused, and with all original labels and packaging intact. Returns that do not meet these conditions may not be accepted.
Return and Refund Policy – HRX Srl
1. Right of Withdrawal
Customers have the right to return one or more non-customized products within 14 days of delivery, as indicated on the shipping document or invoice.
Returned products must be in perfect condition and include:
- all accessories and manuals
- original packaging
- intact seals and warranty certificates (if applicable)
Return Procedure
To initiate a return, please complete the form available at: hrxtech.eu/pages/contact.
Do not ship any product until you receive confirmation and authorization.
Once your request is approved, you will receive:
- a return authorization code
- a label to affix to the package
- detailed instructions for the return process
Refunds
A refund will be issued after verifying the integrity of the returned items, using the same payment method selected at checkout (unless otherwise requested).
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Customized Products
Made-to-measure or customized products cannot be returned or refunded, in accordance with current regulations.
If there are production errors or discrepancies with the confirmed order, please contact us. We will review the case to find an appropriate solution.
Returns for Defects or Errors
If you receive a damaged item or one that differs from your order, you are entitled to a free replacement.
Please report the issue with photos and your order number to info@hrxtech.eu.
After verification, you will receive return instructions. If the product is unavailable for replacement, a full refund will be issued, including shipping costs.
Note: if the package appears visibly damaged upon delivery, we recommend refusing the shipment or accepting it with reservation.
Return Address
HRX SrlVia Erminio Macario 7
10028 Trofarello (TO) – Italy
Final Notes
We reserve the right to reject returns that are:
- not authorized in advance
- non-compliant with the stated requirements
Items that do not meet return conditions will be shipped back to the sender at their expense.
For more information, please visit our Contact Us page.
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